Warner Bros. Interactive Entertainment, in a statement made on the official Warner Bros. Games community forums, announced that sales of the Windows PC version of Batman: Arkham Knight have been suspended.
The publisher posted the following statement today after reports of poor technical performance for the PC version and a flood of negative user reviews on Steam.
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
Polygon has reached out to Warner Bros. and the studios behind the game and its port to PC for more information.
Update: The ability to purchase the Windows PC version of Batman: Arkham Knight has been removed from Steam and this post has been updated to reflect that. The release date for the game still shows as June 23, while the links that allowed customers to purchase the game have been removed.
The release date for the Linux, Mac and SteamOS versions are still listed as “fall 2015.”