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Is Pokémon Go down? How to check server status and respond to crashes, error messages

Pokmon Go server status – how to check the server is down


Seeing this when logging in is usually a sign the servers are down right now.

You can usually tell servers are offline with an explicit message along the lines of ‘we are working to resolve the issue’, alongside a specific piece of cute Pokmon Go art work.

If you see this, chances are you’ll have to return in a little while to play.

If you want to be sure that the servers are currently down, there’s also a few days of knowing outside of the game too; the game’s official Twitter account will report on any significant outages, while a fan-run Pokmon Go server status website uses crowdsourced feedback to determine whether the server is experiencing major issues.

With the game recently launched and is continued to be rolled out in new regions – such as recently in Japan – expect the servers to be a little tempramental for a little while yet.

How to deal with error messages, unstable servers and the game being unresponsive

There are also other error messages that you might see. When logging in, you might be told you have ‘Failed to get game data from the server’ or ‘Failed to log in’. This likely means that while the server isn’t down completely, it is currently busy, so tap the Retry button and give it another go. If the issue persists, try again in five to ten minutes.


If you see this, then the server might still be up – just busy.

Meanwhile, you can be logged in but still encounter problems. A red band can appear at the top of the screen with a message such as ‘GPS signal not found’, ‘Internet connection not found’ and ‘Error’. These suggest the issue is client side – so your phone is causing a possible issue – and so it’s worth checking the strength of your phone’s connection and moving location to see if that resolves the issue. For GPS signal specifically, turning on Wifi to get a better sense of your location might be useful too.

Otherwise, server issues might also have some impact in these cases too, and waiting a moment usually helps clear these problems up. This is likely the case for blank or unresponsive PokStops, which means data isn’t being pulled from the server.

It’s also worth noting that though connecting to Wifi can provide a stronger signal when playing, if you are walking past shops, pubs and other places you have access to, the constant logging in and out of different hotspots may cause some confusion for the app, so it could be worth relying on phone data only if you are on the move.

What to do when Pokmon Go crashes when catching Pokmon

A common issue is the app will freeze when you throw a Pokball at a creature. In the period between the Pokmon enters the ball, the ball shaking and before the ‘Gotcha’ message appears, the app can stop responding, even though the loading icon will rotate in the corner and some on-screen graphics will continue to move.


Check your journal after the app crashes to see if you caught the creature after all.

First, wait a few seconds to see if the app will respond. If it doesn’t progress to the ‘Gotcha!’ phrase, then the app has likely frozen or crashed.

However, not all is lost. If you quit the game and reload it (make sure it’s properly closed, and not just minimised) then check your journal (tap the Trainer icon in the lower level corner, then the Journal button underneath the XP bar) you’ll see a list of recent activities, from PokStop interactions to Pokmon captured. Here you’ll be able to see whether the creature you just captured is indeed yours or not; in our experience there’s about a 50/50 chance it picks up on the capture after a crash, so it’s worth a check to see if it made it through!

Pokmon Go guide, tips and tricks
How to find, catch and level up Pokmon out in the real world.


Our other Pokmon Go guides to help you find the best and rarest Pokmon:

Pokmon Go: Best Pokmon with the strongest Attack, Defence and HP stats revealed
Where does Charizard stack up against Dragonite, Lapras and the Legendaries?

Pokmon Go – How to find Pokmon nearby, catch Pokmon easily
Learn the science to locating creatures and how to best catch them.

Pokmon Go Type locations – where to find fire, water, ghost types and more
Discover Pokmon Types in their real-world habitats.

Pokmon Go – Egg chart, Incubators, and hatching 2km, 5km and 10km eggs
What to expect to hatch after putting in those miles.

How to get Pikachu as your starter in Pokmon Go
Discover this clever nod for Pokmon Yellow fans.

Pokmon Go Eevee evolution: How to evolve Eevee into Vaporeon, Jolteon and Flareon
A hidden reference to the TV show allows you choose the way Eevee evolves.

Pokmon Go region exclusives – How to catch Tauros, Kangaskhan, Mr Mime and Farfetch’d
Everything we know on the elusive region-locked Pokmon.

Other Pokmon Go guides to help you master Pokmon training and leveling:

Pokmon Go – how to get XP fast and level up quickly
A simple way to earn a whopping 60,000 XP in 30 minutes.

Pokmon Go CP meaning explained: How to get the highest CP values and create the most powerful team
How to expose hidden stats to make Pokmon as powerful as they can be.

Pokmon Go: Trainer Level rewards, max cap and how to unlock Potions, Revives, Great Balls and Ultra Balls
Here’s what you items and rewards you unlock as you collect XP, and when.

Pokmon Go – How to get Stardust easily to strengthen your Pokmon
The best ways to gather Stardust, from Eggs to Gyms.

Pokmon Go – How to evolve Pokmon, when to Power Up and get free Candy
The best practices for strengthening your squad.

Pokemon Go Teams – Valor Mystic and Instinct, which is the best and which to join?
Is there a benefit to choosing one team over the others?

Pokmon Go – Gym battles, increase prestige level, train Pokmon and earn gym rewards
How to get the most out of Gyms, battles and earn PokCoin rewards.

Other tips on how to get the most out of Pokmon Go:

Pokmon Go guide, tips and tricks
Things you didn’t know about catching Pokmon out in the real world.

Pokmon Go – battery saver explained and other ways to reduce battery drain
There’s various ways to help your Pok adventure last longer on your phone.

Pokmon Go Plus – release date, price, UK pre order and everything we know
So, what is the Pokmon Go Plus and how can I get one?

Where are Legendary Pokmon Mewtwo, Mew, Articuno, Zapdos, Moltres – and Ditto – in Pokmon Go?
Datamining, teams and an official trailer tease their roles.

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