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Disgruntled No Man's Sky players thrust Sony's PS4 refund policy back into the spotlight


Sony’s digital video game refund policy has been the subject of investigation on more than one occasion. Now, it’s come under fire again from angry customers after the release of No Man’s Sky.

Over the course of this week, Eurogamer has been contacted by a raft of disgruntled No Man’s Sky players who have tried – and failed – to get a refund from Sony after buying Hello Games’ space title from the PlayStation Store.

There are a number of reasons why some No Man’s Sky players demand a refund; people we’ve spoken to cite everything from crashes to motion sickness. There’s also the feeling by some that No Man’s Sky isn’t the game they had expected, based on promotional material such as trailers.

Sony’s PlayStation Store refund policy states that you can cancel a digital content purchase within 14 days from the date of transaction – provided you have not started downloading or streaming it.

If you have started downloading a game, you can’t get a refund “unless the content is faulty”.

Sony’s refund policy is in stark contrast to that of Valve, which sells the PC version of No Man’s Sky on Steam. Steam gives players a no questions asked refund if the request is made within 14 days of purchase, and the title has been played for less than two hours.

Here’s a collection of stories from Eurogamer readers who have got in touch to express their frustration at Sony.